01Using 404 Route & Route Club
These terms apply to the 404 Route website and Route Club loyalty service operated by 404 Route Coffee. Please read them before creating or using an account. Our Privacy Policy explains personal-data handling; using the website is not blanket consent for unrelated data processing.
You must be able to enter into the relevant agreement lawfully. If you do not have legal capacity, ask a parent or guardian to manage membership and purchases through their own account. Do not submit another person’s details without authority.
02Your account & sign-in
Use an email you control and provide accurate account details. Sign-in links are personal: do not share them. Keep reward codes and unclaimed QR links private, and sign out on shared devices. Tell us promptly if you suspect unauthorised access.
A customer account shows its own profile, stamps and rewards. Director access is separately approved. Do not access another member’s records, bypass controls, submit fabricated orders or interfere with the service.
03Earning stamps
- Our team activates a printed QR for a real paid order and records its paid drinks and quantities.
- Sign in and scan that QR to collect the order’s stamps. One paid cup earns one stamp; one QR can represent several paid cups.
- An activated QR can be collected by one account once. Re-scanning it does not add more stamps. Free reward cups do not earn paid-cup stamps.
If a QR is inactive, damaged or linked to the wrong quantity, contact us with the relevant order reference. We will review the order before correcting a record. Do not post an unclaimed QR publicly.
04The one-time feedback bonus
After collecting an eligible paid order, you may submit honest feedback linked to that order and receive one additional stamp. This bonus is available once per verified account. Any rating qualifies; a positive review is not required.
Feedback is optional. Further submissions, edits or reviews of other orders do not earn another feedback bonus. Do not include other people’s personal information or sensitive information in comments.
05Free-cup codes & redemption
Every nine earned stamps generates a unique code for one eligible free cup. Codes can be saved, and several available codes belonging to the same account can be used in one order.
- Choose the designated 404 Route reward-menu item in GoFood or GrabFood.
- Put the code or codes in that order’s notes and make the reward-cup quantity match the valid codes.
- Our team checks and records redemption against the delivery order. Each code can be redeemed once.
These are shop-verified codes for order notes, not delivery-platform promo-field codes. Delivery charges, platform fees and paid extras are shown by the app and are not covered by a free-cup code. If the reward item is unavailable or a valid code is rejected, contact us for help before placing another order.
Stamps and codes are loyalty benefits, not a payment balance or a cash-withdrawal service. Codes currently have no programmed expiry. We will not silently cancel earned benefits through a retrospective change to these terms.
06Orders, prices & product questions
This website links to GoFood and GrabFood. Payments, final prices, availability, delivery and platform offers are confirmed in the chosen app; opening a link does not place or pre-fill an order. Website photos and descriptions illustrate the menu and actual presentation may vary.
For an incorrect, missing or unsatisfactory product, use the delivery app’s support process and contact 404 Route with your order reference. Platform procedures and your applicable consumer rights continue to apply. These terms do not remove any right to a remedy, refund or compensation provided by law.
Ask about ingredients and allergens before ordering if you need that information. The website’s flavor descriptions are not a complete allergen declaration.
07Errors, misuse & fair treatment
We may investigate duplicate, fraudulent or disputed claims and pause the affected request while checking it. We will base corrections or restrictions on the relevant records and explain the issue. You can contact us to challenge an error. A technical failure does not by itself mean you lose a valid earned reward.
We cannot promise uninterrupted access. If the service is unavailable, keep your label and order reference and contact us. Nothing here excludes responsibilities or rights that cannot lawfully be excluded.
08Leaving the program & changes
You can stop using Route Club or request closure of your account through Privacy & data requests in your customer portal. The Privacy Policy explains data requests and retention. Before closure, tell us if you need help with remaining benefits; account-data deletion may affect their availability.
We may change the service or terms for future use, with appropriate notice for material changes and any consent required by law. Changes will not remove existing legal rights or retrospectively cancel valid earned benefits. The date at the top identifies this version.
09Questions & disputes
Open Privacy & data requests in your customer portal about membership, stamps, rewards or these terms. Include the order reference where relevant, but never send a sign-in link or sensitive payment information.
Indonesian law applies, subject to any mandatory rights that apply to you. We will first try to resolve a complaint fairly with you. Your ability to use a competent consumer-dispute body, authority or court is not removed by these terms.